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Frequently Asked Questions
Shopping, Shipping & Sourcing
Our showroom features handbags from the world's most celebrated houses, including Hermès, Chanel, Louis Vuitton, Christian Dior, Goyard, and Gucci.
Our watch collection is dedicated to premier Swiss maisons such as Rolex, Audemars Piguet, Patek Philippe, and Vacheron Constantin.
Every timepiece has its own story, and what accompanies it depends on how it came to us. Some are offered as full sets, others with the box only, and some without either. Each listing clearly states exactly what is included.
Yes. Every order is fully insured and sent via FedEx. Timepieces ship overnight, and handbags and accessories ship 2-day.
Yes, we can source select items. If you are searching for something particular, we source timepieces from Cartier, Rolex, Audemars Piguet, Vacheron Constantin, and Patek Philippe, as well as Hermès handbags.
Authenticity & Quality
Every handbag and accessory is examined by our specialists, independently verified by a third-party authenticator, and sold with a Certificate of Authenticity. Our timepieces are authenticated by our expert team and re-evaluated during their full service. We only offer watches with a clear ownership history.
Yes. Before reaching our showroom, each watch receives a full professional service. Our handbags and accessories are meticulously cleaned to 'very good' or 'like-new' condition.
We do not offer authentication as a standalone service. If you choose to sell a piece to us, we authenticate it before we acquire it.
Warranty & Returns
Rolex watches carry a 5-year warranty from the date of production. The warranty belongs to the watch rather than the owner, and the original warranty card is required to use it. For pre-owned Rolex and Cartier watches older than 5 years, we provide our own 1-year warranty. Coverage includes everything except water damage.
Yes, every timepiece is pressure tested. Water resistance can be affected by impact or a fall, so we recommend wearing your watch in water at your own discretion.
All sales are final. We encourage you to take your time and ask our team any questions before you decide.
Selling & Trade-Ins
You may submit an evaluation request on our website or bring your piece to the showroom. An in-person evaluation is currently the fastest route. We do not offer consignment. We purchase pieces outright, with payment same day.
Yes. Your trade-in value is equal to our cash offer, and it can be applied toward your next piece. If your selection exceeds that value, you simply pay the difference.
Visiting the Showroom
Appointments are not required, but we recommend one for a more personalized, private shopping experience.
Monday through Friday, 10am to 6pm, and Saturday, 10am to 5pm.